Main Responsibilities:
Handle pre and post reservation inquiries by phone, e-mail and fax;
Modify, change and/or cancel existing reservations;
Outbound calls to hotels/guests to arrangement special requests;
Liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
Excellent communication skills;
Excellent commercial selling skills;
Problem solving;
Sense of responsibility;
Independent and customer friendly.
Our ideal candidate is:
Experienced with internet and hotel industry;
Fluent in both written and spoken English;
Native speaker of Mandarin;
Available Full-time and flexible in work schedule;
Available to attend a full-time(5 weeks) paid training;;
Already have work permit in mainland China